Complete overview of all features
Telephony features | |||
|---|---|---|---|
| Extensions / users | ≤ 10 | unlimited | unlimited |
| Apps: Windows and Web Client, iOS, Android |  | | |
| Phone directory | | | |
| Headset integration | | | |
| Call parking and pickup | | | |
| Call logging | | | |
| Ring groups | | | |
| Choice of SIP trunks | ≤ 6 | | |
| Auto Attendant / Digital Receptionist / IVR | | | |
| Integrated SBC for remote phones | | | |
| Busy Lamp Fields (BLF) | | | |
| Multi-level IVR / Digital Receptionist | | | |
| Voicemail transcription | | | |
| Intercom, paging, announcements | | | |
| Integrated fax server | | | |
| VMware / Hyper-V / KVM | | | |
| Custom FQDN | | | |
| Custom SMTP server | | | |
| MS 365 integration | | | |
| Hotel PBX (self-managed only) | | | |
Video conferencing | |||
| 3CX link | | | |
| Polls | | | |
| PDF sharing | | | |
| Screen sharing | | | |
| Remote support | | | |
| Whiteboard | | | |
| YouTube integration | | | |
| Maximum number of participants | 25 | 100 | 250 |
Live Chat & Messaging | |||
| Live Chat | ≤ 10 | | |
| ‘3CX Talk’ Link | | | |
| Chat reports | | | |
| WhatsApp integration | | | |
| Facebook integration | | | |
| SMS & MMS | | | |
Call centre features | |||
| Call queues | | | |
| Call recording | | | |
| SLA notifications | | | |
| Switchboard | | | |
| Wallboard | | | |
| Callback feature | | | |
| Barge in, listen in, whisper | | | |
| Call reports | | | |
| CRM integration | | | |
Enterprise features | |||
| Call Flow Designer (self-managed only) | | | |
| Hot Desking | | | |
| Scheduled restore | | | |
| Connecting remote sites (bridges) | | | |
| Integrated resilience (failover) | | ||
| Start / stop recordings | | ||
| Logo customisation for IP phones | | ||
| Standby licence | | ||
| MS Teams integration | | ||
| Skill-based Routing | | ||
AI features | |||
| Call transcriptions (Google only) | | | |
| Call transcriptions (OpenAI) | | ||
| Conversation analytics | |
